Unless you’ve been living off the grid for the past couple of decades, you’ve used Adobe projects, even if you’ve never paid for them. By 2011, Adobe Flash Player virtually owned streaming video with a 99% market penetration in fully developed markets such as the United States, Canada, Germany, and New Zealand. Opened a PDF? You probably did so in Adobe Acrobat Reader, especially back in the dark ages when PDFs were brand new.

Creative professionals—especially those in the marketing business—have invested thousands of dollars apiece in Adobe products like Photoshop, Illustrator, InDesign, and TypeKit, partly because they’re worth it, but mostly because they’re indispensable.

But let’s say your business has crafted a digital marketing experience for your customers that’s as incredible as the Adobe products you used to create it. Now what? Do you have any idea how effective your engagement efforts are with your customers? How about which devices they’re using? Or the level of communication they want from you, if any? Read more